During office hours
Monday to Friday: 8am – 6pm
Saturday: 8am – 12pm
In the event of an emergency during these hours please call the surgery on 01986 873139 and we will arrange an emergency appointment for your pet to be seen as soon as possible.
Out of hours
From 7pm on weekdays and from 12pm on Saturdays, our emergency service is provided by Vets Now, based at our sister practice Melton Vets. You can contact Vets Now directly after 7pm and before 8am on 01394 548484.
Between 6pm and 7pm on weekdays and from 12pm to 4pm on Saturdays, you can also visit our sister practice, Fromus Veterinary Group in Saxmundham. Please call on 01728 602599 if you have an emergency or require an urgent appointment during these times.
Please note our emergency services are only available for pets belonging to our registered clients or visitors to the area.
If your pet is registered with another vet locally, you must use their services.
We have chosen to use Vets Now as our out of hours provider as they have dedicated night vets who are onsite and awake, ready to deal with any emergencies. Using a dedicated night service vet ensures the highest possible standard of patient care and safety as you are seeing a vet who is on night shifts, rather than a vet who has been working in the clinic all day already.
Please don’t hesitate to call the vet at Vets Now if you are concerned that your pet may be unwell outside of our normal opening hours. The vet will be happy to provide telephone advice and advise you if you are unsure if your pet needs to visit the emergency vet.
We do provide overnight inpatient care for stable patients at our Halesworth surgery. Your vet will advise you of whether this is a suitable option if your pet requires overnight hospitalisation, depending on the level of care he/she requires.
Our Top Tips In An Emergency
1 – Stay Calm and Don’t Panic!
2 – Unless you think your pet needs to be put to sleep, we can only provide effective emergency treatment here at the clinic at Halesworth – you must bring your pet to the surgery for treatment.
3 – Bear in mind that true medical emergencies are rare.
4 – There are 2 common scenarios which always mean you need urgent treatment for your pet:
Large breed dogs (Labrador size and upward)
- showing distress
- frequent unproductive attempts to vomit
- looking ‘bloated’ just behind the ribcage (ie look fatter in the middle than at each end)
- May be suffering from twisted stomach (gastric dilatation / volvulus)
Male or neutered male cats
- straining to urinate
- or licking their penis
- may be crying
- He may have a blocked bladder (urinary obstruction)
Office hours emergencies
Out of hours
Emergencies – Eagle Veterinary Group, Halesworth
Call 01986 873139 or out of hours Call 01394 548484